Frequent Asked Questions (FAQs)

We hope you'll find the answer to your question on this FAQ page, but if you need a little help, email us via our contact page or directly at hello@mushroomlamphome

Customer satisfaction is extremely important to us.
We strive to respond to all requests as quickly as possible (24-48 hours).

Please send only ONE MESSAGE at a time*.
*Similarly, use ONLY ONE method of contact, as contacting multiple channels for the same question can delay the response time for you and other customers.

Be sure to provide as much information as possible, such as order number (included in confirmation emails), email address, photos, etc. This will allow us to help you as much as possible.

This will enable us to help you as quickly as possible.

We currently have a telephone number being set up which you can see at the bottom of our website.

This number is currently being under maintenance as it was not designed to handle a large number of telephone calls, we do not have a call centre.

Mushroom Lampe Home was designed online, including our customer service.

Although you may receive an automated response from time to time, all channels are managed by human staff who want to help you, quickly and efficiently.

Thank you for your understanding 💕

No, Mushroom Lampe Home is an exclusively online shop.
We do not have a physical shop.

All our transactions and product enquiries are carried out directly on our website.
This allows us to offer a wide range of products and to update them regularly.

If you have any questions about our products or require further information, please do not hesitate to contact us via our online form or our customer service department.

🌍 FREE delivery for all orders from 100$

🇺🇸 For North American customers: Your order will reach you in 7 to 16 business days.
🇪🇺 For European customers: Your order will reach you in 7 to 16 business days.
🌎 For international orders: Please be patient! These orders may take a little longer.
🚫 In case of a missing order, our customer service is here to help you. But please wait 15 to 25 days before alerting us.

Thank you for your understanding and trust! 😊

📦 We offer free tracked delivery on all orders, valid anywhere in the world, including Europe, North America, South America, Asia and Australia.

🚚 Shipping time: Fast shipping within 72 hours

📆 Delivery time: 7 to 16 working days.

🚛 We work with reputable carriers to ensure on-time delivery.

If you have any doubts about delivery in your area, please do not hesitate to contact us at: hello@mushroomlampehome.com

Please note: Although 95% of our parcels arrive within 16 working days, certain events such as massive promotions, difficult weather conditions or stock shortages can extend the delivery time to 21 working days.

When purchasing from our international store, you may be required to pay import taxes. Here’s what you need to know:

👋When import taxes apply
• Import taxes typically apply to goods purchased across borders
• Taxes depend on the receiving country’s regulations and the value of goods

💰How taxes are calculated
• Import taxes are usually based on the item’s value, shipping, and insurance costs
• Some countries waive import taxes for goods below a certain value
Payment process
• In most cases, customers pay import taxes upon delivery
• Sometimes, we may collect taxes at checkout (DDP shipping)
Important notes
• Import taxes are not included in the product price
• We recommend checking your country’s specific rules before purchasing

✉️For the most up-to-date information on import taxes, please consult your local customs website. If you have any questions, don’t hesitate to contact our customer service team.

💖We hope this information helps make your shopping experience more transparent and enjoyable.

✅You can track your order at any time.

You will receive a tracking link by email as soon as your order has been dispatched.

If your parcel has been marked as delivered but you have not received it, please check with your neighbours first.

If three working days have passed since your parcel was marked as delivered and you have not received your order, please contact us at hello@mushroomlamphome.com

Customs charges are applied by the customs authorities in your country and depend on the nature and value of the imported products.

They are not included in the initial cost of your order.

We recommend that you check with the local customs authorities to get a better idea of any charges.

🔄 Exchanges & Returns: You have 14 days after receiving your order to request an exchange.

👍 Not satisfied? Here's how to proceed:
1. Contact our customer service department.
2. Send your parcel to the address indicated.
3. 🎉 Once received (in its original, unused packaging), we will refund your purchase.

📖 Before taking any action:
- Consult our ‘Returns and refunds policy’ in the menu at the bottom of the site.
- 📞 Need help? Contact our team who will guide you step by step!

- 🔍 Environmental awareness: At Mushroom Lampe Home, we are fully aware of our impact on our beautiful planet.
- 🌱 Step towards a sustainable future: In our mission to contribute to a more environmentally friendly future, we have decided to remove certain papers from our parcels.
🚫 Paper reduction:
- Return forms and invoices are now absent from your orders.
- 📧 Why? All this information can be efficiently sent by email, which saves us paper.
- 💪 Our commitment: Always looking for ways to improve our impact and do what's right for the Earth.

1️⃣ Consult our policy: Before taking any action, refer to our ‘Returns and Refunds Policy’ to check the eligibility of your products.
- 📍 Where can I find it? In the menu at the very bottom of the site.

2️⃣ Contact us: After checking, our customer support team is there to guide you through the procedure step by step.
- 🤝 We're here to help!

📸 Take a photo of the faulty product.1. 📩 Contact our customer support team and attach the photos.2. 🤝 If the fault is proven, there is no need to return the faulty product.3. 🎁 We will send you a new product in perfect condition.How can I cancel or change an order?- ⏰ 12 hours to act: After placing your order, you have 12 hours to change or cancel it.- 🚫 After this time? This means that the order is already being processed and no changes will be possible.🔍 Specific cases :1. If you wish to add an item or change the delivery address after the 12 hours, you will need to place a new order.2. Please note! Orders lost due to an address error or wrong size/colour of garment will not be refunded or cancelled after these 12 hours.

- ⏰ 12 hours to act: After placing your order, you have 12 hours to change or cancel it.
- 🚫 After this time? This means that the order is already being processed and no changes will be possible.

🔍 Specific cases :
1. If you wish to add an item or change the delivery address after the 12 hours, you will need to place a new order.
2. Please note! Orders lost due to an address error or wrong size/colour of garment will not be refunded or cancelled after these 12 hours.

1. Contact us now! 📞
2. 🕵️‍♂️ Once we have received this information, our support team will work to resolve the problem as quickly as possible.
3. 📦 Important note: It is possible to receive two different tracking numbers for a single order. Some items may be shipped from different centres.

⚠️ Claim deadline: All claims for missing items must be made within 7 days of the delivery date.

Don't be panic!
1. 📧 Contact: Write to us quickly at contact@la-lampe-champignon.com.
2. 🔢 Information to provide: Mention your order number and the reason for the overrun.
3. 🤝 Let's find a solution: Although we are not obliged to accept the return, we are here to help you. In some cases, we may be able to find a suitable solution.

🔒We adhere to the strictest industry standards to ensure your data is secure.
During transmission, your card details and personal data are encrypted using SSL (Secure Socket Layer) technology and PCI Level 1 - widely recognised for securing online payments.

🚫 No sharing! We never sell, rent or distribute your personal information.
🤗 Your data is in safe hands with us!
🤔 Any questions? We're here for you.

Contact us, and we'll be delighted to assist you.

1️⃣ Credit and debit cards accepted:
- VISA
- Mastercard
- American Express

2️⃣ Express payment options :
- Apple Pay

3️⃣ Our base currency is $ (dollor). If you are making a purchase from abroad, check the daily exchange rate for your currency.

4️⃣ If you have any problems making a payment, please contact your card provider first. If the problem persists, don't hesitate to contact us.

📩 For any other questions, send us an email at contact@la-lampe-champignon.com.
Our team is ready to listen and assist you!

1️⃣ The order number is generated automatically as soon as you complete your purchase. It is a unique identifier consisting of at least 5 digits.

2️⃣ Where can I find it?
- Check the order confirmation email we sent you.
- Don't forget to also check the ‘Spam’ or ‘Junk’ folder in your inbox.

3️⃣ If you still can't find it, it's possible that an error was made when you entered your email address to complete the purchase.

📩 In this case, don't hesitate to contact our customer service team. We're here to help you and provide all the information you need about your order.

1️⃣ First of all, check your ‘Junk’ or ‘Spam’ folder. Sometimes automatic emails are sent directly to this folder.

2️⃣ If, after checking, you still haven't found the email and it's already been 15 to 20 minutes since you completed your purchase, don't hesitate to contact us.
Send us a message to contact@la-lampe-champignon.com. Our team is ready to help you and, if necessary, will send you the confirmation email.

If the item you want to order is not currently available, don't panic! Here's what you can do:

1️⃣ Despite our efforts to maintain sufficient stocks, some items may be temporarily out of stock.

2️⃣ If you would like to know when an item will be available again, please contact us by email at contact@la-lampe-champignon.com.

3️⃣ Our support team will be happy to let you know when our next delivery is scheduled.
Your satisfaction is our priority, and we will do everything we can to help you.

Thank you for your understanding!

All our mushroom lamps are adapted to EU and US standards.

All our lamps that require plugging in are compatible with all EU or US sockets.

If you need lamps with a different connection, please contact us by email here.

The skilled professionals in our workshop are committed to ensuring the highest quality at every stage of the manufacturing process of our mushroom lamps.
With constant monitoring, we guarantee that your purchase will be of the highest possible quality.

To ensure you have the best experience with our lamps, we carry out frequent quality checks.

If you have any problems with the instructions for your lamp, please contact our After-Sales Service directly.

We can provide you with an electronic version of the manual or assist you in using it.